Privacy Policy
In this statement, you will find information concerning website visits to and the use of Rekindle Learning websites and software applications. Rekindle Learning’s subsidiaries, or affiliates, or corporate clients may white-label, the website and software applications, nonetheless, the website, mobile and web applications are operated by Rekindle Learning. Rekindle Learning, its subsidiaries, affiliates and clients, are sensitive to privacy issues on the Internet and recognise the importance of safe guarding all information we receive from you.
This Privacy Statement applies to data provided by you and collected by Rekindle Learning through its websites, www.rekindlelearning.com; *.rekindlelearning.com; www.english.co.za; *.english.co.za; (the ‘Sites), software applications as well as offline services. We will use the provided information in the course of our dealings with you to process requests and orders and to provide a more personalised internet and online learning experience. Personal information collected on Rekindle sites and services may, be stored and processed in any country in which Rekindle or its subsidiaries maintain facilities.
Personal Information We Collect
In general, you are able to visit Rekindle Learning‘s websites without revealing who you are or any information about yourself. However, our web servers will collect information (standard information that your browser sends to every website visited) for statistical purposes,including: your device, IP address, time zone, and some of the cookies that are installed, the number of visits, the pages viewed, which website you came from before clicking into the Rekindle website, the key words used to find our site, the browser type and language, access time, etc.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as ‘Device Information’.
We collect Device Information using the following technologies:
‘Cookies’ are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if preferred. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. ‘Log files’ track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. ‘Web beacons’, ‘tags’, and ‘pixels’ are electronic files used to record information about how you browse the Site. Additionally, for our learning and training records, we may ask you to consent to providing personal information, such as your email address, name, telephone number, and any other information that may be required to enable recognition of learning. This information is required in order for us to process and fulfill your learning requirements and provide you with the reporting and information services you may request from us (eg. usage reports, training investments, work skills plans, SETA related reports etc). This information will therefore be kept by us as long as is necessary for us to use your information as described above or to comply with our legal obligations.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, mail address, and phone number. We refer to this information as ‘Order Information’. For security reasons, we may also keep the IP-address used when any online order is registered. Cardholder name information is stored by Rekindle in order to ensure effective handling of any problems regarding charging, cancellations and/or credits. At no time, will other credit card information, such as the Primary Account/Card Number, Service Code and Expiration date be stored by Rekindle Learning.
When we talk about ‘Personal Information’ in this Privacy Policy, we are talking both about Device Information and Order Information
Personal Information We Collect
In general, you are able to visit Rekindle Learning‘s websites without revealing who you are or any information about yourself. However, our web servers will collect information (standard information that your browser sends to every website visited) for statistical purposes,including: your device, IP address, time zone, and some of the cookies that are installed, the number of visits, the pages viewed, which website you came from before clicking into the Rekindle website, the key words used to find our site, the browser type and language, access time, etc.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as ‘Device Information’.
We collect Device Information using the following technologies:
‘Cookies’ are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if preferred. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. ‘Log files’ track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. ‘Web beacons’, ‘tags’, and ‘pixels’ are electronic files used to record information about how you browse the Site. Additionally, for our learning and training records, we may ask you to consent to providing personal information, such as your email address, name, telephone number, and any other information that may be required to enable recognition of learning. This information is required in order for us to process and fulfill your learning requirements and provide you with the reporting and information services you may request from us (eg. usage reports, training investments, work skills plans, SETA related reports etc). This information will therefore be kept by us as long as is necessary for us to use your information as described above or to comply with our legal obligations.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, mail address, and phone number. We refer to this information as ‘Order Information’. For security reasons, we may also keep the IP-address used when any online order is registered. Cardholder name information is stored by Rekindle in order to ensure effective handling of any problems regarding charging, cancellations and/or credits. At no time, will other credit card information, such as the Primary Account/Card Number, Service Code and Expiration date be stored by Rekindle Learning.
When we talk about ‘Personal Information’ in this Privacy Policy, we are talking both about Device Information and Order Information
Security of your personal information
Rekindle Learning, as a processor of personal information, has implemented Appropriate Technical and Organisational Measures in a way that any processing meets the requirements of applicable data protection laws, namely Protection of Personal Information Act, 4 of 2013 (POPIA) as amended from time to time and the General Data Protection Regulation (EU) 2016/679 (EU GDPR) in so far as its applicable.
However, when transmitting personal information over the internet, please bear in mind that no transmission over the internet can ever be guaranteed 100% secure. Therefore, please note that Rekindle Learning cannot guarantee the security of any personal information that you transfer over the internet to us.
Rekindle Learning will ensure that their Personnel are authorised to Process the Personal Data have committed themselves to confidentiality or are under the appropriate statutory obligation of confidentiality
How do we use your personal information?
preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties only to the extent that it helps us deliver and continuously improve our services rendered to you.
For example, we use WooCommerce to power our online store–you can read more about how uses your Personal Information here: https://www.woocommerce.com.
We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Third Party Sites
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-
does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
Google: - https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.
Do not track
Rekindle Learning‘s website may coPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.tain links to other sites. Although we try to link only to sites that share our high standards and respect for privacy, we are not in any way responsible for the content of the privacy practices employed by other sites.
Your Rights
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
This privacy policy may be changed by us at any time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it, and under which circumstances we disclose it. We encourage you to periodically review this statement to know how Rekindle is protecting your information.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@rekindlelearning.com or by mail using these details: P O Box 786879, Sandton, 2146